Plan validity depends on the specific plan you have purchased.  Standard and Premium plans have up to 60 days and 90 days respectively or up until your exam; whichever comes first. Any personal information as well as learning history and results are safe. All accounts are programmed to be closed after exams to protect the Privacy and Information of each user. For further information please refer to our Privacy Policy. All-access is provided strictly as per subscription validity.     All extension requests, free of charge should be strictly made within the validity period (i.e. subscription expiry). Extension requests, free of charge after the validity period are against the Terms of Purchase, and you will be prompted on your account to make a small payment for such extensions.  For those booking exams through eNursing Portal, the system will update your exam dates and this may include a complementary extension of your subscription for a limited period to support your learning up until your exam date. Please reach out to support@nursingportal.com if you need assistance. 

We recommend that you treat your Mock test as your actual exam, and only attempt it when you have completely finished learning all the questions and explanations on eNursing Portal thoroughly. When you have finished learning all explanations and one round of revision, we encourage that you take the Test from eNursing Portal. Take your Mock Test in the final week (at least 8 days) before your actual examinations. It allows you to judge where you stand in terms of your preparation while also giving you a fair amount of time to work over any weak areas.     Mock test questions are unique questions, not part of our study mode, but part of our explanations that have previously appeared in exams. The test is patterned in the format of actual exams you sign up for. It has the similar subject distribution as in the actual exam, so this will test your readiness and preparedness for the exam. If you can score at least 75% in your Mock test on eNursing Portal, this indicates you may pass the exam. However, we recommend that you score as high as you can (as prompted by the system) to increase your chances of passing the exam.

You may have not completed your profile information. eNursing offers exam-specific questions. If you have not filled up your profile with what exam you’re attending and your correct exam date, our system may not be able to retrieve relevant questions for you.    Please update your profile so that we can provide you with the best user experience and deliver content relevant to you before your exam date. We send out question updates, exam revision strategies etc. So please make sure your email address, exam dates and all necessary details are up to date to receive vital information related to your exams. If you have any concerns or need support with your profile update, please email support@enursingportal.com